Frequently Asked Questions

Will the pixel tracking code slow down my website?

No. It does not slow the website at all as the javascript code is running asynchronously and waits for the page to be ready until it executes and starts the tracking process.

Why are some visitors excluded from tracking?

There are some cases where a visitor can be excluded from tracking:

• Visitor has a browser that has JavaScript disabled

• Visitor has a browser that has local storage disabled or not working

• Visitor has a browser/browser plugin that is blocking tracking

• Visitor has an opted-out of tracking from your website

Why for some visitors, session replays are not playing or empty?

One possible reason is that the particular visitor is excluded from tracking due to having a browser/extension that is blocking tracking or opted-out of tracking.